Billing Customer Care

Billing Customer Care Details:

• Temporary position
• $18.26 /hour
• Full Time work available
• First Shift (Monday through Friday from 08:00am to 05:00pm)

• Interacts with patients via telephone, email, or in person to provide support and information on billing issues and patient balance questions.• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or manager for assistance.
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
• Maintains customer accounts and records in the patient account customer interactions with details of inquiries, complaints, or comments.
• Reviews patient credit balances and initiates refund requests for lead and manager approval.
• Coordinate with Southern Oregon Credit to oversees collections efforts and ensure that valid information and records are being processed.
• Responsible to assist customers with financial hardship questions and applications.
• Sends statements, processes and enters patient payments, and assists Accounts Receivable with balancing.
• Assists the patient with payment arrangements.