Customer Experience Representative
| Category: | Clerical - Call Center |
| Location: | Lenexa, KS 66215 |
| Pay: | $16.00 Hourly |
| Posted: | 1 day ago |
| Status: | Open |
Description
Customer Experience Representative
The Customer Experience Representative serves as the front-line to all inbound customer needs. Wherever possible, this role will strive for one-call resolution to the customer needs. This role is responsible to capture the needs of any escalated or transferred inquiries to give accurate and helpful information to expedite the customer experience.
Company Profile
We've been in business for over 50 years. Each year, over one million men and women in uniform trust us to supply their essential gear and supplies.
What's in it for you?
- Medical/dental and vision coverage. Eligible 1st day of the month after start date.
- FT Only.
- 401(k)
- Flexible benefits—choose what you like, ignore the rest.
- Vacation, PTO, Holiday pay.
- Tuition Reimbursement.
- Daily Pay- Receive up to 50% of wages for hours worked DAILY!!
Customer Experience Representative Details:
Temp-to-Hire position- $
16.00 to $ 17.00 / hour Full Time work availableFirst Shift ( Monday throughFriday from 08:30am to05:00pm )
- Provide outstanding customer service via phone and email – identifying customer needs, place accurate orders, provide order status, handle basic invoice requests and credit/returns.
- Provide all available products and pricing to the customer so they can make an informed purchasing decision.
- Efficiently and accurately record all order/purchase order information.
- Aid in escalated transfers by providing accurate and detailed information to ensure customer resolution.
- Understand and execute web promotions and specials sales outlined in current catalogs as well to be able to upsell and push promotions.
- Initiates orders for replacement parts.
- Resolve customer concerns (i.e. freight costs, warranty guidelines, pricing, return orders, shipment delays and product concerns).
Customer Experience Representative Qualifications:
- 1– 3 years of customer service, call center preferred.
- Effective in building and maintaining positive customer relations.
- Ability to effectively upsell products.
- Strong PC skills (Knowledge base, Internet, Microsoft Office, GQ, and Outlook) Problem solving skills
- Applicant may be subject to a background check
- Pre-employment drug screen is required as a condition of employment
*A conviction record will not necessarily prevent you from being employed. You will be required to complete and submit a questionnaire. We will consider your age at the time of the offense, when the offense occurred, the seriousness and the nature of the offense, as well as any rehabilitation to determine your employability.
We are an Equal Opportunity Employer and celebrate diversity at all levels of our organization.
Our commitment to you: Real People. Fast job offers. No Robots.
How to Apply:
Visit, email, call, or text us today! Walk-ins are welcome! Feel free to apply online at www.elwoodjobs.com!
Olathe, KS
109 S. Mur Len
Olathe, KS 66062
(913) 491-8367
olathe.ks@elwoodstaffing.com
Qualifications
*See above for qualifications
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