Client Support Specialist

Client Support Specialist Details:

• Temp-to-Hire position
• $18.00 to $20.00 /hour
• Full Time work available
• First Shift (Monday through Friday from 08:00am to 05:00pm)

• Primary point of contact for clients, entering orders, addressing inquiries
• Batch and schedule customer orders for production
• Generate production and scheduling reports
• Assist clients with product and service related questions
• Manage client communications, including phone calls, emails, and in-person visits
• Collaborate with internal teams to facilitate effective communication and resolution of client issues
• Maintain accurate client records and documentation in our CRM system
• Provide support with CAD drawings and technical specifications as needed 
• Identify opportunities for process improvements and contribute to enhancing client service strategies
• Participate in training sessions and workshops to stay updated on product knowledge and industry trends.
• Anticipate and maintain necessary supplies through inventory, ordering product, and stocking office supplies
• Must be able to successfully work in a safety sensitive environment and be dedicated to constantly improving our culture of safety