Customer Care Representative

Customer Care Representative Details:

• Direct Hire position
• $21.00 to $27.00 /hour
• First Shift

• Manage daily administrative tasks such as answering phones, responding to emails, and filing documents.
• Assist in preparing and processing quotes, invoices, and sales orders for metal building components.
• Maintain organized records of production schedules, orders, and delivery documentation.
• Act as the primary point of contact for customer inquiries related to orders, product availability, and delivery schedules.
• Ensure timely follow-ups on customer queries and provide accurate information.
• Resolve any customer concerns or issues in coordination with relevant departments (sales, production, logistics).
• Liaise between different departments, including sales, production, and shipping, to ensure orders are processed and delivered efficiently.
• Coordinate with vendors and suppliers to maintain inventory of required components.
• Schedule and coordinate meetings, calls, and other team activities.
• Prepare daily, weekly, and monthly reports on sales, production output, and inventory levels.
• Ensure that all contracts, purchase orders, and other documents are properly filed and maintained.
• Assist in preparing presentations, memos, and reports for management as needed.
• Track stock levels of building components and assist in inventory management.
• Support purchasing teams by maintaining relationships with suppliers and ensuring timely replenishment of materials.
• Accurately input order and inventory data into company systems.
• Use software tools to analyze sales, order trends, and inventory needs, providing insights to the management team.