Bilingual Client Service Representative

Bilingual Client Service Representative Details:

• Direct Hire position
• $40,000.00 to $45,000.00 /annually
• First Shift

• Serve as the primary point of contact for e-commerce clients, addressing inquiries and providing timely, accurate information related to their fulfillment needs.
• Work closely with clients to understand their packing, shipping, and inventory needs, ensuring that all distributor requirements are met in a timely and efficient manner.
• Assist in overseeing order fulfillment processes, including verifying that orders are packed according to client specifications and ensuring on-time delivery.
• Proactively identify and resolve any issues that may arise regarding order fulfillment, packaging, shipping, or other client concerns, ensuring customer satisfaction.
• Maintain accurate records of client communications, special requests, and fulfillment requirements. Provide updates and reports to management as needed.
• Work closely with warehouse and shipping teams to ensure that client requirements are followed through efficiently. Foster teamwork and ensure smooth communication across departments.
• Conduct quality checks to ensure that packaging and fulfillment processes meet client expectations and compliance standards.
• Previous experience in customer service or client relations, preferably within the fulfillment, logistics, or e-commerce industries.
• Ability to carefully follow specific client instructions and ensure that all requirements are met.
• Strong critical thinking and problem-solving skills to address issues and find solutions quickly.
• Comfortable using customer relationship management (CRM) software and fulfillment systems.
• Ability to work collaboratively with others to ensure smooth operations.
• Familiarity with fulfillment center processes and inventory management systems.