IT Support Specialist
Category: | Professional |
Location: | Torrance, CA 90501 |
Pay: | $27.00 Hourly |
Posted: | 2 days ago |
Status: | Open |
Description
IT Support Specialist
Great Opportunity!
Company Profile
We provide innovative services and solutions by focusing on delivering functional hardware and specialty fittings to meet your construction needs.
What's in it for you?
Associates are eligible for a comprehensive and competitive benefits package plus an exclusive savings program, including:
- Medical/Vision/Dental/Rx plans
- Holiday Pay
- Teladoc (online care)
- Referral Bonus Incentive
- And More!
IT Support Specialist Details:
Contract to Hire position- $
27.00 / hour First Shift ( Monday throughFriday )
• The IT Support Specialist provides timely and effective technical support to users by diagnosing and resolving hardware and software issues, maintaining system performance, and ensuring high levels of user satisfaction through excellent customer service and adherence to service level agreements (SLAs).
• Strong knowledge of IT systems, including hardware, software, networking, and operating systems.
• Proficiency in troubleshooting and resolving complex technical issues.
• Understanding of the ITIL (Information Technology Infrastructure Library) principles.
• Excellent customer service skills, with the ability to communicate technical information clearly and patiently to non-technical users.
• Provide technical support for hardware, software/application, and network issues by diagnosing problems and implementing effective solutions to ensure minimal downtime and optimal performance.
• Respond promptly to incidents, manage ticket queues, and follow up to ensure issues are resolved according to SLAs, minimizing impact on business operations.
• Assist users with technical issues by providing clear and helpful guidance, ensuring excellent customer service and high user satisfaction.
• Maintain detailed documentation of support activities and changes and generate reports support metrics.
• Responsible IT procurement tailored to local needs, managing and executing the IT purchasing function at the local level to ensure efficient acquisition and delivery of technology solutions that align with specific regional standards and business objectives.
IT Support Specialist Qualifications:
• Associate's degree (A. A.) or equivalent from two-year College or technical school; or two to three years related experience and/or training; or equivalent combination of education and experience.
• 2-3 years’ experience working in a Windows environment and troubleshooting and implementation of Windows 10 or 11, Microsoft Office 365, Outlook, Microsoft Teams, Printers, scanners, computer peripherals, Mobile devices (iOS, Android), Client PC connectivity - Ethernet, TCP/IP, and VPN
• Strong customer service and troubleshooting skills
We are an Equal Opportunity Employer and celebrate diversity at all levels of our organization.
Our commitment to you: to be Kind, Helpful, Respectful, Honest and Committed To Finding You Work.
How to Apply:
Email, call, or text us today! Feel free to apply online at www.elwoodjobs.com!
Daniel Oliver
5230 Carroll Canyon Road
San Diego, CA 92121
(619) 894-8648 ext.
daniel.oliver@elwoodprofessional.com
Qualifications
*See above for qualifications
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