Customer Experience Representative
| Category: | Clerical - Call Center |
| Location: | Lenexa, KS 66215 |
| Pay: | $16.00 Hourly |
| Posted: | 3 days ago |
| Status: | Open |
Description
Customer Experience Representative
The Customer Experience Representative will serve as an expert in providing inbound customer service via phone, email and chat. In addition, the customer experience representative will act as a liaison between the Customer other business contacts, handle escalated calls, schedule and conduct final customer follow-up to ensure complete satisfaction with company experience. You may also serve as a product specialist, training mentor, home agent (when needed), or unmanaged agency specialist.
Company Profile
- Come work for a company in business with over 50 years experience providing essential gear and supplies to our customers.
What's in it for you?
Elwood Staffing associates are eligible for a comprehensive and competitive benefits package plus an exclusive savings program, including:
- Medical/Vision/Dental/Rx plans
- Holiday Pay
- Teladoc (online care)
- Referral Bonus Incentive
- Weekly Pay
- 401k
- And More!
Customer Experience Representative Details:
Temp-to-Hire position- $
16.00 to $ 17.00 / hour Full Time work availableFirst Shift ( Monday throughFriday from 08:30am to05:00pm )
- Work Schedule: Monday – Friday Flexible start time 8am - 5pm or 8:30am - 5:00pm
- Provide outstanding customer service via phone, email, and chat.
- Assess customer needs and provide requested information to customer in an effective verbal and written format.
- Provide all available products and pricing to the customer, so they can make an informed purchasing decision.
- Recommend products or services in an effort to exceed customer expectations and to promote add-on sales.
- Proactively follow-up with customers as needed to advise on shipment delays and/or to gain information necessary to process the order.
Customer Experience Representative Qualifications:
- Seeking someone with a service mentality, self- disciplined professional, and the ability to work in a team environment.
- Ability to work with all company software used to manage and maintain customers.
- Proficient with the Internet, Word, Excel, Outlook and PowerPoint.
- 1-2 years of call center or relevant customer service experience.
- Desired High School Diploma or equivalent required.
- Applicant may be subject to a background check
- Pre-employment drug screen is required as a condition of employment
*A conviction record will not necessarily prevent you from being employed. You will be required to complete and submit a questionnaire. We will consider your age at the time of the offense, when the offense occurred, the seriousness and the nature of the offense, as well as any rehabilitation to determine your employability.
We are an Equal Opportunity Employer and celebrate diversity at all levels of our organization.
Our commitment to you: Real People. Fast job offers. No Robots.
How to Apply:
Visit, email, call, or text us today! Walk-ins are welcome! Feel free to apply online at www.elwoodjobs.com!
Olathe, KS
109 S. Mur Len
Olathe, KS 66062
(913) 491-8367
olathe.ks@elwoodstaffing.com
Qualifications
*See above for qualifications
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