CSR
| Category: | Clerical - Other |
| Location: | Laredo, TX 78045 |
| Pay: | $18.00 Hourly |
| Posted: | 1 week ago |
| Status: | Open |
Description
CSR
Seeking a dedicated and focused Customer Service Representative to join our Laredo, TX office.
Company Profile
Work for a Company who is a global leader in supply chain management and logistics solutions, offering end-to-end services across multiple industries. With a commitment to excellence and customer satisfaction,
What's in it for you?
Elwood Staffing associates are eligible for a comprehensive and competitive benefits package plus an exclusive savings program, including:
- Medical/Vision/Dental/Rx plans
- Holiday Pay
- Teladoc (online care)
- Referral Bonus Incentive
- Weekly Pay
- 401k
- And More!
CSR Details:
Temp-to-Hire position- $
18.00 / hour Full Time work availableFirst Shift ( Monday throughFriday from 08:00am to05:00pm )
- Act as the main liaison between customers and internal departments,
- Managing inquiries, complaints, and requests promptly and professionally.
- Process customer orders, track shipments, and provide status updates.
- Resolve customer issues, address concerns, and provide solutions in a timely and effective manner.
- Coordinate with operations, warehouses, and transportation teams to ensure accurate order fulfillment and delivery.
- Maintain up-to-date records of customer interactions, orders, and other relevant details in the company's database.
- Work closely with the sales and logistics teams to ensure customer expectations are met.
- Provide administrative support as needed, including generating reports, handling documentation, and updating customer files.
- Promote a positive customer experience by offering helpful, friendly, and proactive communication.
CSR Qualifications:
- High school diploma or equivalent
- 1-2 years of experience in customer service, logistics, or supply chain management is preferred.
- Must be bilingual
- Ability to work well in a fast-paced environment
- Proficient with MS Office Suite (Word, Excel, Outlook) and comfortable using logistics software and customer relationship management (CRM) tools.
- Detail-oriented with excellent problem-solving and organizational skills.
- Team player with a positive attitude and a customer-first mindset.
- Applicant may be subject to a background check
- Pre-employment drug screen (Excluding THC) is required as a condition of employment
*A conviction record will not necessarily prevent you from being employed. You will be required to complete and submit a questionnaire. We will consider your age at the time of the offense, when the offense occurred, the seriousness and the nature of the offense, as well as any rehabilitation to determine your employability.
We are an Equal Opportunity Employer and celebrate diversity at all levels of our organization.
Our commitment to you: Real People. Fast job offers. No Robots.
How to Apply:
Visit, email, call, or text us today! Walk-ins are welcome! Feel free to apply online at www.elwoodjobs.com!
San Antonio, TX
6739 NW Loop 410
San Antonio, TX 78238
(210) 949-5110
SanAntonio.TX@elwoodstaffing.com
Qualifications
*See above for qualifications
