Member Services
| Category: | Clerical - Other |
| Location: | Medford, OR 97504 |
| Pay: | $18.26 Hourly |
| Posted: | 1 week ago |
| Status: | Open |
Description
Member Services
The Member Services Representative plays a crucial role in ensuring an excellent experience for our members. This position involves managing member inquiries, assisting with membership processes, and supporting initiatives that enhance member engagement and satisfaction.
What's in it for you?
Elwood Staffing associates are eligible for a comprehensive and competitive benefits package plus an exclusive savings program, including:
- Medical/Vision/Dental/Rx plans
- Holiday Pay
- Teladoc (online care)
- Referral Bonus Incentive
- Weekly Pay
- 401k
- And More!
Member Services Details:
Temp-to-Hire position- $
18.26 / hour Full Time work availableFirst Shift ( Monday throughFriday from 07:00am to05:00pm )
- Interacts with patients via telephone, email, or in person to provide support and information on billing issues and patient balance questions.
- Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or manager for assistance.
- Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
- Maintains customer accounts and records in the patient account customer interactions with details of inquiries, complaints, or comments.
- Reviews patient credit balances and initiates refund requests for lead and manager approval.
- Coordinate with Southern Oregon Credit to oversees collections efforts and ensure that valid information and records are being processed.
- Responsible to assist customers with financial hardship questions and applications.
- Sends statements, processes and enters patient payments, and assists Accounts Receivable with balancing.
- Assists the patient with payment arrangements.
Member Services Qualifications:
- Medical industry experience preferred.
- Minimum of 3 years of admin/clerical experience required.
- Successful candidates will exhibit professionalism in their communication, attire, and attitude as well as be self-motivated and work well independently!
- Longevity at previous positions required.
- Applicant may be subject to a background check
- Pre-employment drug screen is required as a condition of employment
*A conviction record will not necessarily prevent you from being employed. You will be required to complete and submit a questionnaire. We will consider your age at the time of the offense, when the offense occurred, the seriousness and the nature of the offense, as well as any rehabilitation to determine your employability.
We are an Equal Opportunity Employer and celebrate diversity at all levels of our organization.
Our commitment to you: Real People. Fast job offers. No Robots.
How to Apply:
Visit, email, call, or text us today! Walk-ins are welcome! Feel free to apply online at www.elwoodjobs.com!
Medford, OR
2368 Crater Lake Ave, Ste 103
Medford, OR 97504
(541) 772-9039
Medford.OR@elwoodstaffing.com
Qualifications
*See above for qualifications
#IJ
